Yesterday I was in a local coffee shop in Evergreen, Colorado getting some focused work done. I go to coffee shopssomewhat regularly because I can plug in my headphones and really focus on getting some work done away from the phone (I turn my email off too!). I went again today because I needed a couple hours to put together a new program I’ve been working on called SEO Readiness for the Small Business Website. But that’s info for another post (coming soon).
Anyway, yesterday I happened to pull my headphones out and noticed 2 women at the table next to me talking about building a website for what appeared to be this woman’s greeting card business. I didn’t hear much and I wasn’t trying to listen too hard, but as they ended the meeting I heard the client say “I REALLY, REALLY hope this works!”
My first thought was what did this web developer tell her client to make her doubt her abilities? How could she part with her client and leave her doubting? Definitely not the way to end a client meeting.
My second thought on this was to be grateful for the almost 15 years I’ve been in the internet marketing world and the knowledge I’ve gained. When I’m in a client meeting, it’s not over until ALL of their doubts have been addressed and are gone (and I can talk a LONG time). I never hold anything back; if you have a question, I’ll tell you everything I know about it. In this case, the client had a doubt and she did her job by telling the web developer, but the web developer either missed it, or ignored it and failed. I only wish I knew who they were so I could see what transpires.
Remember, it’s all about the conversation…